COVID-19 POLICY UPDATE
We truly appreciate your understanding and patience while we all continue to navigate COVID-19 and it's outcomes and first and foremost, we would like to express that the safety and health of our employees and customers is always our top priority.
As COVID-19 continues impacting a majority of countries around the globe, Sik City is closely monitoring and implementing protocols issued by local and state officials to ensure we do our part in preventing the spread of the virus.
November 25th 2022: Great news! We are quickly working through the order backlog and now estimating that new orders placed today will be shipped within 1 - 3 weeks and that order turnaround times will continue to improve in the coming weeks. We feel confident that we will be fully caught up before Black Friday & Cyber Monday for a strong holiday season.
As always, we are committed to serving you here at sikcity.com. In order to make your shopping experience as worry-free as possible, we would like you to know that:
Due to the situation, our delivery options are currently limited to standard home delivery.
We have additional health and safety measures in place to protect our logistics team, including staggered break times, expanded work spaces and increased cleanings.
Our delivery services have also adapted their processes by keeping a safe distance, offering safe pickup locations, and not requiring a signature for packages.
If you have any additional questions, our customer service team is available to help. Please allow an additional 1-2 business days to receive a response at this time and for additional information regarding the "Stay at Home" order, please visit the HMRC's website here.
In the meantime, we are doing everything in our power to ship your orders as quickly as possible and we appreciate your patience and understanding.
Thank you for your continued loyalty and patience.